Refund policy

21 September 2026

We want you to enjoy your boxes. If something isn't right, or you'd like to stop, here's how it works.

Cancelling your subscription

There is no minimum term. You can cancel at any time from your account — no emails, no phone calls.

Cancel before the 1st of the month to avoid being charged for that month's box. If you cancel on or after the 1st, your payment for that month will already have been taken and you'll still receive that box. Your subscription will then end.

You can also pause or skip a month instead of cancelling, if you just need a break.

To make any of these changes, sign in at https://familybakingclub.com/account/login

Your 14-day right to cancel

Separately from cancelling your subscription, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel an order within 14 days of receiving it, without giving a reason.

What's covered: unopened, sealed food items and non-food items such as baking tools, in a resaleable condition.

What isn't covered, by law:

• sealed food items once they have been opened, for health and hygiene reasons
• perishable goods

To use this right, email us at hello@familybakingclub.com within 14 days of receiving your box, telling us you want to cancel. You can use the wording below if it helps:

I hereby give notice that I cancel my contract of sale for the following goods: [order number, box month].

You must return the goods to us within 14 days of telling us.

We'll refund you within 14 days of receiving the goods back, or of you providing proof of return.

Refunds for damaged, missing or faulty items

If your box arrives damaged, incomplete or not as described, email us at hello@familybakingclub.com within 14 days and we'll put it right — normally by replacing the box or the missing item, or refunding you.

Refunds for boxes that don't arrive

If your box hasn't arrived by 22nd, email us at hello@familybakingclub.com and we'll chase it up.

Please allow 2 working days beyond the expected date before reporting it missing, as carriers occasionally run late.

How refunds are paid

Refunds are made to the original payment method, normally within 5-7 working days of being approved. Your bank may take a little longer to show it.

The introductory price

The £19.99 introductory price is available once per customer.